Our Commitment To You

Maintaining a safe environment for our guests and staff

OUR COMMITMENT TO YOU

Nootka Marine Adventures meets or exceeds all housekeeping protocols provided by the B.C. Center for Disease Control, WCB, and the Provincial Health Authority. All resort employees must perform daily health checks before proceeding with their shift.

The following are some of the key protocols we are asking of our team and our guests to ensure a clean and safe environment:

CLEANING PROTOCOLS:

  • Cleaning and disinfecting all high-touch surfaces (light switches, doorknobs, thermostats, railings), resort-wide. This applies to all public areas, including lobby, fish processing plant, Conuma Grill restaurant, fish cleaning station, fuel station, dock shack, and onboard tour vessels.
  • A full deep-cleaning of each suite and its contents after each guest has departed using Health Canada approved cleaning products EcoLab Peroxide Multi-Surface Disinfectant and Cleaner, and/or VitalOxide Disinfectant Cleaner.
  • Using Cleansewise Ionizers to spray VitalOxide disinfectant on all hard and soft surfaces of public spaces, including guest rooms, starting from the furthest point in the room.
  • Professionally laundered and sterilized sheets, towels, etc.
  • Providing the team with additional cleaning supplies and personal protective equipment.
  • Providing sanitizer stations with 70% alcohol base sanitizer throughout resort grounds.
  • Thoroughly cleaning and disinfecting of boat tour and rental boat vessels between guests.
  • Installation of plexiglass barriers at the Nootka Sound Resort bar and gift shop, as well as the breakfast buffet, which is server-assisted.
  • Continuing to offering rain gear at Nootka Sound Resort, which may be signed out for the entirety of a guest’s trip by inquiring with a resort employee. Gear will be stored under the guest’s name and thoroughly sanitized at end of their stay.

GUEST AWARENESS:

  • Masks are required for people 12 and older in indoor public settings, regardless of vaccination status
  • Be mindful of others by maintaining a distance of at least 2 meters (6 feet)
  • If you become ill and have recently visited us please contact us as soon as practical so appropriate measures can be taken to protect others
  • If you do not feel well and are experiencing symptoms of illness (fever, trouble breathing, coughing, sore throat, fatigue) please postpone your visit until you are well

CONUMA GRILL RESTAURANT:

By order of the B.C. Provincial Health Officer (PHO), proof of vaccination is required to access restaurants that offer table service (indoor and patio dining). Starting September 13, 2021, guests dining in at the Conuma Grill restaurant will be required to show their BC Vaccine Card and a piece of valid government photo ID to dine indoors or on the patio. Learn more by visiting the Province of British Columbia web page Vaccination and Immunization.

As always, take-out meals will be available by visiting the restaurant or front desk and placing an order.

FLOATING RESORTS:

The dining rooms at Nootka Sound Resort and Newton Cove Resort both require proof of vaccination as the Province considers them as restaurants. Both of these resorts offer stays inclusive of dining. Therefore, all guests of Nootka Sound Resort and Newton Cove Resort will be required to provide proof of vaccination upon arrival in the 2022 season.

TRAVELLERS FROM OUTSIDE OF CANADA:

Fully vaccinated foreign nationals who meet the requirements of a fully vaccinated traveller can come to Canada. Check to see if you qualify and familiarize yourself with entry requirements on the Government of Canada travel page: Travel, Quarantine, and Borders

American citizens and permanent residents travelling into Canada must comply with all Canadian border crossing requirements. This includes registering with ArriveCAN and showing proof of vaccination documents, and showing a negative COVID-19 test taken within 72 hours prior to crossing. For information on returning to the U.S from Canada, please visit the U.S. Embassy COVID-19 Information page.

Please ensure that you have read, understood, and complied with these requirements before travelling. If you require assistance with cross-border travel planning, please contact us and we will be happy to help.

EMPLOYEE VACCINATIONS:

Nootka Marine Adventures is following the guidance provided by the B.C. Provincial Health Officer and the B.C. Hotel Association. We are strongly urging our staff to receive their full course of vaccinations, as well as providing educational resources to all of our staff members.

Our Health & Safety Policies are continually updated. Watch this page for update pertaining to the 2022 season. If you have any questions about our Health & Safety Policies or would like more information, please contact us.

Wishing you good health and wellness,

 

Nootka Marine Adventures